Customer Service Representative - Surabaya

PT QMOVE TECHNOLOGY INDONESIA is a dynamic tech company based in Surabaya, dedicated to providing innovative solutions in the logistics and transportation sector. As a Customer Service Representative, you will be the face of our company, ensuring our customers receive the highest level of service and support. You'll handle customer inquiries, resolve issues, and ensure a seamless experience for our valued clients.

In this role, you will interact with customers daily, using our in-house CRM system and communication tools to provide timely and effective support. You'll also be part of a team that is committed to continuous improvement and professional growth. This is an excellent opportunity to join a growing company and make a meaningful impact on our customers' experience.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate, and professional responses.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Use our CRM system to track and manage customer interactions and support tickets.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide training and support to new hires in the customer service team.
• Maintain high standards of communication and professionalism in all interactions.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems and communication tools such as Slack, Zoom, and email.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in both English and Indonesian languages.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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